Refund & Cancellation Policy
Last updated: August 2, 2026
Simple, month-to-month billing with no lock-in — here's exactly how cancellations and refunds work.
This page is a professionally structured template prepared for VitalNova AI and has not been reviewed by a licensed attorney. It is provided as a production-readiness starting point, not legal advice. Please have qualified legal counsel review and finalize this document — and adapt it to your operating jurisdiction — before relying on it at launch.
Free Plan
The Starter plan is free forever and requires no payment method. There is nothing to cancel or refund on the Starter plan.
Subscription Billing
Transform and Elite are paid, month-to-month subscriptions billed automatically in advance, on the same date each month, via our payment processor Razorpay. There is no long-term lock-in — every plan is billed one month at a time.
How to Cancel
You can cancel your subscription at any time from the Billing section of your Profile page. Cancellation stops future billing immediately; you will keep full access to your paid plan's features until the end of the billing cycle you've already paid for.
Refund Eligibility
Because each billing cycle grants immediate access to AI-generated plans and coaching:
- We generally do not offer refunds for partial or unused months once a billing cycle has started.
- If you were charged in error (e.g., a duplicate charge, or billing continued after you believe you cancelled), contact us within 7 days of the charge and we will investigate and refund confirmed billing errors in full.
- If you experience a verified technical issue that materially prevented you from using the Service for a significant portion of your billing cycle, contact us — we review these requests case by case.
Non-Refundable Items
One-off purchases explicitly marked as non-refundable at checkout (if any), and any billing cycle that has already been substantially used, are not eligible for refund outside the circumstances above.
How to Request a Refund
Email hello@vitalnova.ai with your account email and the reason for your request. We aim to respond within 2 business days.
Processing Time
Approved refunds are issued to your original payment method via Razorpay and typically appear within 5–10 business days, depending on your bank or card issuer.
Chargebacks
We ask that you contact us before initiating a chargeback with your bank or card issuer — most billing questions can be resolved directly and faster that way. Accounts with disputed chargebacks may be suspended while the dispute is investigated.